frequently asked questions
Where is CDI Furniture located?
CDI Furniture’s main warehouse and showroom is located in Montreal, Quebec:
CDI FURNITURE
5950 Cote de Liesse
Mont-Royal, QC, H4T 1E2
How can I contact CDI Furniture?
There are several ways to get in touch.
Call our main line at 1-514-428-5888 and we can help answer your questions or direct your call. You can also reach us at info@cdifurniture.com
What is the minimum amount I can order from you?
There is no minimum order!
What is the minimum amount I can re-order from you?
There is no minimum re-order either!
What ways can I pay for my order?
You can pay for your order using credit card or wire transfer. We accept VISA and Master Card, and add a 3% charge for American Express. You may also apply for terms. Once we approve your credit, we can work with you to determine the best payment terms for your needs.
How can I apply for the payment term of my choice?
Simply fill out the credit application form
I would like to transfer payment by wire. How can I do that?
Making a wire transfer is simple and efficient. To pay by wire, simply contact your rep or email orders@cdifurniture.com
Where do you ship your items from?
All our pieces are expertly packed and shipped from our warehouse in Montreal, Canada. If you place a container order, it will come directly from the product’s country of origin.
I would like to purchase a product that is in stock. When should I expect it to arrive?
Any items that are in stock are shipped, on average, within 2 business days, based on availability. The date the shipment arrives will depend on where you are, what carrier you’re using, what shipment service you’ve selected, and other circumstances. Our customer service team would be happy to help answer all these for you!
A product that was in stock online yesterday is no longer available. Why is that?
Because of the unique nature of our pieces and our diverse client base, our stock fluctuates constantly. All items are shipped on a first-come, first-served basis and, as such, we may run out of stock at any given time. However, you can contact our customer service at orders@cdifurniture.com to learn when a new shipment will arrive, or for advice on what similar items are available to you.
Will you deliver to my home?
As a business-to-business company, we cannot offer delivery of individual pieces to a private residence. However, there may be ways we can help you acquire the CDI item you’re interested in. Please contact our order desk at orders@cdifurniture.com.
Where do I find my customer number?
Your unique CDI customer number is a 6 or 7 digit number made up of 3 to 4 letters and 3 numbers. It is located on your P.O. or invoice. If you cannot locate your customer number, please email us at orders@cdifurniture.com.
How can I determine my freight rate?
Your freight rate will be determined based on your ZIP or Postal Code. We can arrange transportation to your shipping address or you can pick up at any of our distribution centres. For a complete list of freight rates, click here.
For western Canada, all orders exceeding $4,000 will have the freight capped at 18% for dock-to-dock delivery.
For the US, all orders exceeding $4,000 will have the freight capped at 14% for units under 82” in height, for dock-to-dock delivery.4 letters and 3 numbers. It is located on your P.O. or invoice. If you cannot locate your customer number, please email us at orders@cdifurniture.com.
Can you ship to the U.S., Mexico and beyond?
No problem! We can ship your items to just about anywhere in the world.
Do you ship overseas?
We can make special arrangements to have your items shipped to an international address. Please contact info@cdifurniture.com to discuss in more detail and make arrangements.
How can I find out where my order is?
To determine where your order is in the shipping process, simply email us at orders@cdifurniture.com
I’ve forgotten my CDI password. Can I reset it?
Yes. Simply click on Forgot Your Password? Or email orders@cdifurniture.com.
Why does my delivery date keep changing? When can I expect my purchase to arrive?
Many factors can affect your shipment date—form vessel availability to weather conditions. We try to constantly update your delivery date in order to keep you as up to date as possible about your shipment.
What do I do if my shipment arrives damaged?
At CDI Furniture, your satisfaction is our key priority. We take great pride in having happy customers. If your shipment arrives damaged or you are unsatisfied with your order in any way, be sure to have a copy of a signed waybill indicating that your freight was received damaged. Then send pictures and an explanation of the problem to info@cdifurniture.com. All claims must be made within 10 business days of receipt of your product.
I would like to stay up to date of CDI news and promotions. How can I do that?
Simple! Just sign up for our newsletters, like us on Facebook (CDI Furniture) and follow us on Instagram (@cdifurniture). You’ll be among the first to know of exciting new collections and changes!Can I order CDI catalogues?
Please view and/or download our latest catalogue here.
FAQ
CDI Furniture’s main warehouse and showroom is located in Montreal, Quebec:
CDI FURNITURE
5950 Cote de Liesse
Mont-Royal, QC, H4T 1E2
There is no minimum order!
There is no minimum re-order either!
You can pay for your order using credit card or wire transfer. We accept VISA and Master Card, and add a 3% charge for American Express. You may also apply for terms. Once we approve your credit, we can work with you to determine the best payment terms for your needs.
Simply fill out the credit application form
Making a wire transfer is simple and efficient. To pay by wire, simply contact your rep or email orders@cdifurniture.com
All our pieces are expertly packed and shipped from our warehouse in Montreal, Canada. If you place a container order, it will come directly from the product’s country of origin.
Any items that are in stock are shipped, on average, within 2 business days, based on availability. The date the shipment arrives will depend on where you are, what carrier you’re using, what shipment service you’ve selected, and other circumstances. Our customer service team would be happy to help answer all these for you!
Because of the unique nature of our pieces and our diverse client base, our stock fluctuates constantly. All items are shipped on a first-come, first-served basis and, as such, we may run out of stock at any given time. However, you can contact our customer service at orders@cdifurniture.com to learn when a new shipment will arrive, or for advice on what similar items are available to you.
As a business-to-business company, we cannot offer delivery of individual pieces to a private residence. However, there may be ways we can help you acquire the CDI item you’re interested in. Please contact our order desk at orders@cdifurniture.com.
Your unique CDI customer number is a 6 or 7 digit number made up of 3 to 4 letters and 3 numbers. It is located on your P.O. or invoice. If you cannot locate your customer number, please email us at orders@cdifurniture.com.
Your freight rate will be determined based on your ZIP or Postal Code. We can arrange transportation to your shipping address or you can pick up at any of our distribution centres. For a complete list of freight rates, click here.
For western Canada, all orders exceeding $4,000 will have the freight capped at 18% for dock-to-dock delivery.
For the US, all orders exceeding $4,000 will have the freight capped at 14% for units under 82” in height, for dock-to-dock delivery.4 letters and 3 numbers. It is located on your P.O. or invoice. If you cannot locate your customer number, please email us at orders@cdifurniture.com.
No problem! We can ship your items to just about anywhere in the world.
We can make special arrangements to have your items shipped to an international address. Please contact info@cdifurniture.com to discuss in more detail and make arrangements.
To determine where your order is in the shipping process, simply email us at orders@cdifurniture.com
Yes. Simply click on Forgot Your Password? Or email orders@cdifurniture.com.
Many factors can affect your shipment date—form vessel availability to weather conditions. We try to constantly update your delivery date in order to keep you as up to date as possible about your shipment.
At CDI Furniture, your satisfaction is our key priority. We take great pride in having happy customers. If your shipment arrives damaged or you are unsatisfied with your order in any way, be sure to have a copy of a signed waybill indicating that your freight was received damaged. Then send pictures and an explanation of the problem to info@cdifurniture.com. All claims must be made within 10 business days of receipt of your product.
Simple! Just sign up for our newsletters, like us on Facebook (CDI Furniture) and follow us on Instagram (@cdifurniture). You’ll be among the first to know of exciting new collections and changes!
Please view and/or download our latest catalogue here.
